The current problems are applications made by software factory.

The responsible know how their applications should work and the factory wants to charge us to do knowledge transfer. I am proposing to write how the flow should work through business analyst, select some developers and when have new demands, these developers spent some time to learn that.
The biggest disadvantage is to spent more time than real, but even with knowledge transfer, we will have problems with that.
So, what do you think is better for us?
Go ahead and do that?

Best regards,
Marcos